Identity Data
- Name and email address
- Order reference details
- Support communication data
1. Data We Collect
Collected data depends on your interaction with our website and services.
Transaction Data
- Purchase metadata
- Payment status and method tokenized by processor
- Refund and dispute records
Device/Service Data
- Device compatibility signals
- Activation and provisioning events
- Usage totals for plan management
2. How We Use Data
We process data for legitimate service and security purposes.
Operational Uses
- Deliver and activate eSIM plans
- Provide customer support
- Detect abuse and fraud
- Handle billing and refunds
Legal Basis
- Contract performance
- Legal obligations
- Legitimate interests (security, reliability)
- Consent where applicable
3. Data Sharing
We do not sell personal data. Sharing is limited to service delivery and legal requirements.
| Recipient Type | Purpose | Scope |
|---|---|---|
| Payment Processors | Transaction settlement | Billing/payment metadata only |
| Connectivity Partners | Plan provisioning and network service | Technical identifiers required for activation |
| Support Systems | Ticket handling and case resolution | Contact and issue-specific details |
| Legal Authorities | Lawful compliance | Only where required by law |
4. Retention, Security, And Cookies
Retention periods and controls are applied based on business need and legal compliance.
Retention
Data is retained for active service, accounting, legal, and fraud-prevention requirements, then deleted or anonymized.
Security
We apply access controls, logging, and secure transport protections for operational systems.
Cookies
We use functional and analytics cookies to improve experience and performance. You can manage preferences in browser settings.
5. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data.
Step 1: Submit Request
Contact support with the email used for your order and the type of request.
Step 2: Verification
We verify identity to protect your account from unauthorized changes.
Step 3: Review
Request is evaluated against legal and operational obligations.
Step 4: Response
You receive a decision and summary of action taken.
6. FAQ
Common privacy questions.
No. We do not sell customer personal data.
Contact support with your order email and deletion request details.
Retention depends on legal/accounting obligations and fraud prevention needs.
Need a privacy-specific answer?
Reach out with your request category and order email. We will provide a direct response under this policy.