What We Provide
- Digital eSIM provisioning and delivery
- Destination-based prepaid plans
- Support for setup and troubleshooting
1. Service Scope
SonaSim provides digital eSIM data plans for supported destinations. Availability, speed, and latency depend on partner carrier networks and local conditions.
What We Do Not Guarantee
- Identical speeds across all networks
- Continuous availability in every location
- Support for locked/incompatible devices
2. Account And Customer Responsibilities
You are responsible for accurate order details, compatible hardware, and correct device configuration.
Compatibility
Ensure your device supports eSIM and is network unlocked before purchase.
Setup
Follow installation guidance, including data-line and roaming settings.
Account Security
Protect order details and email access used for activation delivery.
3. Payments, Pricing, And Taxes
All plans are prepaid. Prices shown at checkout are authoritative for that transaction and may vary by market, currency, or promotion.
| Topic | Policy |
|---|---|
| Payment Timing | Charges apply at checkout confirmation. |
| Currency | Displayed and settled by selected billing currency/payment processor. |
| Taxes/Fees | Applicable taxes and processing fees may be included or shown separately. |
| Chargebacks | Fraudulent or abusive disputes may result in account restrictions. |
4. Fair Use And Prohibited Conduct
To protect network integrity and service quality, certain activities are prohibited.
Allowed Use
- Personal or business travel data use
- Standard application and browsing traffic
- Reasonable usage within plan parameters
Prohibited Use
- Resale without approved partner agreement
- Automated abuse, fraud, or traffic manipulation
- Illegal activities through service endpoints
5. Suspension, Termination, And Liability
SonaSim may suspend or terminate service for fraud, abuse, legal non-compliance, or payment disputes. Liability is limited to amounts paid for affected service where legally permitted.
Suspension Triggers
Fraud indicators, policy violations, and abusive chargeback behavior.
Dispute Process
Support review, evidence validation, and outcome communication.
Liability Limits
No liability for indirect losses where permitted by law.
6. FAQ
Common legal and usage questions.
Usually no. Your device must be eSIM-compatible and carrier-unlocked.
Governing law and jurisdiction are applied as outlined in your applicable legal region and order context.
Yes. We may update terms and publish a revised effective date.
Need clarification on legal terms?
Contact support with your order details and we will clarify how specific clauses apply to your case.